US Account Manager, Permanent, Full Time

Neal’s Yard Dairy is an independent business that has been maturing, selecting and selling artisan cheeses from Britain and Ireland since 1979. We aim to reinvigorate the British and worldwide artisan cheese industry by challenging the way people expect to buy and sell cheese: selling by flavour and quality above price or marketing. As leaders within our industry, we sell the finest cheeses to our customers within the UK and around the world.

We are recruiting a US Account Manager to work on a permanent, full-time basis and be based in the US. If this sounds like the perfect job for you, read on. 

As our US Account Manager, you will grow sales in our US market by

  • providing exemplary customer service
  • building strong relationships with our US distributors and end customers
  • understanding the broader cheese industry

You will educate existing and new customers on the Neal’s Yard Dairy mission, our work and our cheeses in a manner that is inspiring, transparent and sometimes challenging. You will have a deep appreciation for batch variation and be able to match the right cheese to the right customer.

The role will require travel with at least one-third of your time spent on the road and the remainder working from a home office. In addition to visiting customers, this travel will include the UK –  time in our shops, in the maturation arches, with the Wholesale team and on cheesemaker visits – as well as various industry events (CMI, ACS Conference, trade shows, etc.).

As education and training are important aspects of the role, you must be a confident public speaker and comfortable behind the counter with cheesemongers. Communication skills are key, both externally with customers and internally with colleagues. Problem solving skills and numeracy are essential. Given the various time zones, some flexibility to the working day is required.

We would love to hear from candidates who are:

  • Experienced with a minimum of five years in the cheese industry; retail experience a must, experience in distribution a plus
  • Accomplished educators with a track record of training and teaching about cheese (practical cheesemongering, cheese knowledge, etc.)
  • Proficient in MS Office suite
  • Willing to travel
  • Eligible for employment in the US
  • In possession of a passport or have the ability to obtain one
  • Licensed to drive
  • Based near a major airport (within 2 hours)
  • Candidates will be further advantaged if they have language skills

Our successful candidate will be offered:

  • A competitive salary
  • Health insurance contribution
  • 6 weeks vacation

To apply, please complete the form below no later than 7 June 2024, as this vacancy is available for a July 2024 start. We are looking to receive a copy of your CV and a detailed covering letter as to your reasons for applying for this role and what you feel you can bring to the role (Please upload a Word or PDF file that includes both your covering letter AND your CV).

A full job description is available upon request by emailing employment@nealsyarddairy.co.uk.

We are happy to discuss reasonable adjustments needed to support you in our recruitment process. 

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