Privacy and Cookie Policy

Neal’s Yard Dairy Limited (“we”, “us” or “our”) consider your privacy to be of utmost importance and we will always hold and process your information in accordance with the Data Protection Act 1998 (the “Act”). For the purposes of the Act we will be the data controller.

Information we may collect

We may collect information from you which you provide through nyd.wpengine.com (the “Site”) via submission forms or when you contact us, whether this be by email, telephone, post or otherwise.
We may also collect certain technical information automatically including your IP address (a numerical label assigned to your computer that is recorded by our servers when you access the Site), browser type and operating system. We do not store or analyse this data in a way that identifies any individual.

How we may use this information

We may use this information to:
• provide you with information or products which you request from us;
• verify your identity;
• monitor and analyse how the Site and our services are being used so we can improve and develop these;
• notify you about important changes to our services;
where you have consented, we will also use your details to send you information about other developments or services that may be of interest to you.

Disclosure of your information

We may disclose your information to:
• third parties if we are under a legal obligation to do so.
• any person, firm or company who acquires or proposes to acquire any relevant part of our business to which your information relates.
search engine providers (such as Google Analytics) that assist us in the improvement and optimisation of the Website.

Cookies

Like most websites, this Website uses cookies. Cookies are small text files that are sent to your computer when you use a website. By using a cookie or such similar technology we can keep track of your log-in status even if you leave the site and return. A cookie only tracks which computer is logging on to the Website, it does not necessarily identify who is using that computer. We only use cookies which are strictly necessary to enable you to utilise particular functions of the Website, for example, that enable you to log into secure areas of a website, use a shopping basket or make use of e-payment services. You may refuse to accept cookies by changing the settings on your browser. However, doing so may affect your ability to access or use certain parts of the Website.

Third Party Payment providers

We use a third party payment processor Stripe, to assist it in processing your payment information. Such third party processors’ use of your personal information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this privacy policy.For more information, you may also want to read Sage Pay’s Terms of Service here or Privacy Statement here.

Our Contact Details

We welcome your feedback and questions. Please feel free to contact us.